Fix it now,
or reach a human.
Most issues are solved in under two minutes by the self-serve paths below. When they're not, you get a direct line to the person who wrote the code.
Pick your path
Something's broken
Troubleshooting guide: panel won't show, “damaged” download, license errors, terminal quirks.
→ TroubleshootingHow do I…?
The full user guide: display modes, shortcuts, workspaces, AI chat, license management.
→ User guideI want a refund
Within 14 days of purchase: full refund, no questions asked.
→ Request refundLicense trouble
Activation errors, lost keys, device limits, moving to a new Mac.
→ License guideReport a bug (get it fixed faster)
The fastest route is email — copy the template below into [email protected] and fill it in:
ZPad version: (menu-bar icon → About / Settings → System) macOS version: ( → About This Mac) Apple Silicon / RAM: What happened: … What I expected: … Steps to reproduce: 1. … 2. … Does it happen every time? yes / no Anything unusual? (external displays, custom shell, VPN, other utility apps)
- Include the version — half of all bug reports are solved by “update to the latest build”.
- Never paste API keys or license keys into public places. Email is fine for license specifics.
Request a feature
Feature requests are welcome — several shipped features started as user emails. Email us and describe the workflow you want, not just the feature: the “why” shapes the design. Check the changelog first — it might already exist.
Contact
Before writing: it's worth 60 seconds in the FAQ and the troubleshooting section — the answer may already be there.